Terms of Service

2.1 Registration for the purchase or use of service by a customer means that they have accepted the Agreement and Terms of use. This also means that he/she has read the Terms and understands them properly. This also means that the customer is of legal age at the time of entering into an agreement. Any person who doesn't agree to the terms and conditions of the agreement must refrain from buying the services.

2.2 A customer is liable for the call charges made by him/her based on the company records. In case of a difference between the call records of a 3rd party and the company records, preference will be given to the company's record.

2.3 A customer is responsible for safeguarding their account and informing the company if they want to discontinue the service or improper use. A customer will continue to pay and will be solely responsible for all the expenses of their account until proper disconnection.

2.3.1 – Multiple Account Policy
Users are prohibited from creating or operating multiple accounts without prior written consent from the company. Unauthorized multiple accounts, single entity managed, will be considered fraudulent activity and may result in immediate suspension or termination of all related accounts.

2.4 The company reserves the right to modify assigned numbers via an advance notification.

2.5 All the prices shown on the website are in USD ($).

2.6 The service can not be used for emergency services.

2.7 The company only provides the right to use a number. It doesn't mean any form of ownership rights. The rights for numbers are held by the company alone.

2.8 An internet connection is required to use the service.

2.9 Service Duration: Service agreement duration is 30 days and is renewed automatically unless stated otherwise.

2.10 At the end of the previous month, billing will be done.

2.11 Canceling of service: Service cancellation by the customer can be done by sending an email. The email must contain the phone number and the username to be canceled and sent to the support email.

2.12 For fraud prevention, the email's return address must match the one held by the company in its records. Please request us to confirm your cancellation request.

2.13.1 Our team will ensure and check to provide SPAM-free tag numbers to our customers.

2.13.2 Local numbers which are canceled by the user and are found to present a SPAM tag will be charged three times (x3) its monthly cost of service (penalty fee) per number.

2.13.3 For each complaint, a $120 handling fee will be charged to the customer's account, per each complaint, if we receive a fraud activity complaint.

2.14 No refunds for the money deposited in the pre-paid account. It can only be used for calls.

2.15 All calls starting with 1 (example, toll-free, emergency service, and more) will be billed as a call to the landline number for that destination.

2.16 Replacement of allocated numbers is done at no cost by our support team if found not to support the service they intend to provide.

2.17 Once the numbers are allocated, the team doesn't have any automated way to ensure the number remains functional. However, the customer has the right to test the allocated number at any time and report any issue found to our support.

2.18 Where applicable, the minimum incoming call duration is 60 seconds.

2.19 – Data Retention Policy
Call recordings and voicemail messages are automatically deleted after 90 days. Call Detail Records (CDRs) are retained for 12 months before deletion. Users are responsible for downloading and storing any necessary records before the retention period expires.

3.1 A Customer agrees to use the website, software, and service only for purposes permitted by this Agreement along with any applicable laws and generally accepted practices in the relevant jurisdictions.

3.2 A Customer must not use the Service or allow others to use the service for the transition of inappropriate content. Inappropriate content means unsolicited material, spam, obscene and sexually explicit material, and content that violates Applicable Law or constitutes hate.

3.3 The service can not be used for auto-dialing, callback, extensive call forwarding, telemarketing, voicemail broadcasting, or fax or voice mail blasting purposes.

3.4 Customer agrees to indemnify the Company against any damage and/or cost and/or claim and/or expense and/or demand, including any made by a third party, arising out of the Customer's use of the service in violation of the Acceptable Use of Services.

4.1 The Customer acknowledges that the Service is susceptible to interruptions by nature. The Service is provided on an "as is" basis with all faults, and the Company does not undertake that the Service will be free of interruptions or available at all times.

4.2 The Service may be interrupted owing to essential or maintenance works on any of the systems/infrastructures used to provide it.

4.3 The Customer acknowledges that some parts of the service are provided by 3rd parties over which the Company has no control and shall not be liable for any act or omission of such third parties.

4.4 Provision of the Service is subject to, among other factors, telephone line availability and the condition of the telephone devices used.

4.5 EXCEPT AS OTHERWISE SPECIFICALLY SET FORTH IN THESE TERMS OF USE, THE COMPANY (INCLUDING ITS OFFICERS, EMPLOYEES, AND ANY AFFILIATES) AND ITS SUPPLIERS DISCLAIM ANY AND ALL WARRANTIES WITH RESPECT TO THE SERVICE, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

4.6 In no event shall Company, or any of its suppliers or third parties providing services with relation to the Service be liable for any direct, indirect, punitive, special, consequential, or incidental damages, including lost profits or loss of revenue arising with relation to the use or inability to use the Service.

5.1 You acknowledge and agree to use any of the Company's Websites or Services solely for lawful purposes. In this respect you may not, without limitation: (a) intercept or monitor, damage or modify any communication which is not intended for you, (b) use any type of spider, virus, worm, trojan-horse, time bomb, or any other codes or instructions that are designed to distort, delete, damage or disassemble any of Company's Websites or Services, (c) send any unsolicited commercial communication not permitted by applicable law, or (d) expose any other user to material which is offensive, harmful to minors, indecent, unlawful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or otherwise objectionable material of any kind.

You will be responsible for and indemnify and hold harmless the Company against any claim arising from any material that you post or transmit.

6.1 Lawful, fair and transparent processing
Stellar Galaxy will process personal data in a lawful, fair, and transparent manner. All processing will be based on a legitimate purpose.

6.2 Limitation of purpose, data, and storage
We will limit the processing of data, collecting only the data which is necessary and will not keep personal data once the processing purpose is completed.

6.3 Data subject rights
Customers have the right to ask what information we have about them, request correction, object to processing, lodge a complaint, and ask for the deletion or transfer of personal data.

6.4 Consent
When we intend to process personal data beyond the legitimate purpose, clear and explicit consent will be asked from the customer. This consent can be withdrawn at any moment.

6.5 Personal data breaches
Stellar Galaxy will maintain a Personal Data Breach Register and, based on severity, the regulator and the data subject will be informed within 72 hours of identifying the breach.

6.6 Privacy by Design
We will incorporate organizational and technical mechanisms to protect personal data in the design of new systems and processes.

6.7 Data Protection Impact Assessment
A Data Protection Impact Assessment will be conducted when initiating a new project, change, or product.

6.8 Data transfers
Stellar Galaxy ensures that personal data is protected and GDPR requirements respected, even if the processing is being done by a third party.

6.9 Data Protection Officer
When there is significant processing of personal data, Stellar Galaxy will assign a Data Protection Officer.

6.10 Awareness and training
Stellar Galaxy will create awareness among employees about key GDPR requirements and conduct regular training.

7.1 Frame of Conduct for Quality-of-Service Goals
Customer-Centric Approach: We prioritize customer satisfaction by continuously monitoring service performance. Compliance & Standards: All services are delivered in accordance with applicable industry standards. Transparency & Accountability: We maintain clear documentation and internal controls.

7.2 Ongoing Quality Improvement
Continuous Monitoring: Our systems are regularly audited to identify and resolve service anomalies proactively. Feedback Integration: Customer feedback is actively collected and analyzed. Staff Training: Our technical and support teams receive ongoing training.

7.3 Quality-of-Service Procedures
Issue Resolution Protocols: We follow structured escalation paths. Performance Benchmarks: KPIs are tracked to ensure consistent service delivery. Spam & Fraud Prevention: We enforce strict measures to prevent spam tagging and fraudulent activity.

8.1 The Company's maximum liability to the customer or his beneficiary will be equal to the amount actually paid by the customer to the Company.

8.2 The Company reserves the right to modify this Terms of Service agreement. Modifications will apply to new and current customers.

8.3 The Company reserves the right to modify its prices upon its sole discretion. Notice of price changes will be given 30 days in advance.

8.4 This Agreement shall be construed and enforced in accordance with the laws of the country.

8.5 Shipping when needed, will be done insured and registered unless specified differently.

8.6 All offers are valid while supply lasts.

8.7 The Company reserves the right to change this Terms of Service at any time. Changes shall become effective within thirty (30) days of publication of the revised version on our website. Your continued use of your subscription after the expiry of the 30-day period shall constitute your acceptance to be bound by the revised Terms of Service.